Customer Service Representative – Circulation Call Center

The Daily Herald, a division of Sound Publishing, Inc., has a Customer Service Representative position available, up to 28 hours per week.

The primary function of this position is to act as a company advocate, promoting positive public relations and company image while ensuring Customer Service standards are met when providing support to Carriers, internal staff members, and Subscribers within an active call center environment. This position is responsible for maintaining subscriber and distributor records, processing transactions, complaints in a circulation database, assisting with billing and/or helping resolve billing inquiries. Also responsible for a variety of tasks, including, but not limited to, incoming and outgoing calls, spreadsheet data entry, transaction entry, and collecting balances.

Qualified candidates must possess strong problem-solving, organizational, and multi-tasking skills; excellent phone, data entry, strong verbal and written communication skills including the ability to communicate with a diverse customer population by phone as well as in person. Must be able to type 40+ wpm accurately, have the ability to create and maintain intermediate level reports in MS Excel, and have the ability to follow written or verbal instructions and procedures.

Sound Publishing offers competitive salaries and benefits including 401K with company match, paid holidays, vacation and sick time.

To Apply: Send resume w/cover letter to: careers@soundpublishing.com  Please include ATTN: CALL in the subject line.

Sound Publishing, Inc. is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace. Visit our website: www.soundpublishing.com to find out more about us!